Friday, February 16, 2007

Even When I Was A "Stupid" Customer, Apple Made It Right!

Being I just received an iPod Shuffle as a gift, I wanted to get the two-year-protection plan for it. For $39 I have full coverage for two whole years. That is a very good deal.

Upon going on-line I found my model and selected the apple care item and proceeded to checkout. I was shocked to see a $4. shipping charge. I couldn't figure out how to go back and fix it, but since this was a contract, what's to ship? I figured the computer would correct this error. No dice. I got nailed for the extra $4. I don't care about the money, but what was I paying for?

I called the apple store and found out - egg all over my face - that Apple Care comes in two versions. Automatic enroll - nothing is shipped AND manual enroll, where I get a CD with instructions on how to manually enroll myself. Yes, ladies and gentlemen, I clicked "manual enroll". So, I was willing to let it go. but Apple took off the shipping charge, even though, they are shipping me the CD and instructions!

Now, THAT's customer service!

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